Like many businesses we have had to make changes due to the impact Covid -19 has had, we have put in place measures of social distancing within our workshop and adapted our retail counter to reduce contact and keep both our staff and clients safe, we have also been informed by our couriers and delivery partners that deliveries are now non-contact, meaning that proof of delivery signatures are no longer required.
As you can expect, our timeframes for orders are taking longer than normal, this will be the “new normal” until further notice We will update below our lead times for both our individual slats, posts etc and our pre made products such as our panels, gates and benches ,these will be updated regularly as the needs of the business change and this way you can be sure when to expect your order.
Orders of slats, posts and other individual items are currently taking around at 10 -12 working days for us to pick, pack and delivery your goods with our delivery partners.
Orders of pre made products such fence panels, both standard & bespoke sizes, gates & benches at the moment are being built to meet the very high demand and with lower staffing levels and the Covid changes, this has put us at a lead time of approx 9 weeks.
Once an order is ready we are shipping on a next working day service, however, we are aware that a reduction in service from our delivery partners may be the case in some instances due to the reduction in staffing levels and the increase in demand for their services also. 90% of consignments are delivered on time, but in the current situation, you should allow 2-3 working days, just in case your order is delayed or only partially delivered if multiple parcels are in your consignment.
With all this in mind, please do not book any installers/fitters/tradesmen until your order has arrived and been checked, we will not be held responsible for any charges for tradesmen resulting from late deliveries, we are sure you will understand in the current situation.
We fully understand that nobody wants to wait for an order once it is placed, but the welfare of our staff and our customers is our number one priortiy, because of this, things will take longer than normal, add to this a huge increase in demand and the result is longer waiting times, our panels, gates, benches etc are all hand built, we don’t have a machine that we feed wood in one end and out pops a fence panel at the other (seriously, if you know know where I can get one of these let me know) so please if you do place an order, be patient in these extremely challenging times.
Our timber suppliers and importers are also in the same situation as ourselves and as such getting stock deliveries also takes longer than normal, this in turn may mean some of our popular products may show out of stock, we will update the online store with any lines as such and try to put when to expect these back, these will be clearly marked on our store to avoid any disappointment.
Should you have any questions about a potential order, or a stock enquiry then please feel free to call the workshop or drop us an email we will be happy to answer your questions.
We would like to genuinely Thank all our clients who continue to support business where possible, being a family run business with a small, hardworking team, we are doing everything to keep ourselves, our team members & our clients safe, we would like to pass on this message to follow the government guidelines to keep yourself, your family and others safe also.
When your order is ready for delivery, we make every effort to make sure it reaches you on time and in the condition it left our workshop, but on rare occasions, things do not always go to plan, roadworks, vehicle breakdowns, human error and plain old stupidity are just some of the things that we have come across when sending out deliveries and although very rare, these things are beyond our control, but people don’t like it when things are late so please see below for our delivery T&C’s
We will aim to have your delivery arrive on the specified day given to us by the delivery service used, however, we cannot be held responsible for delays or late deliveries. We do not run our own trucks or vans and as such employ the services of outside delivery and courier companies, these companies do not work directly for Slatted Screen Fencing and therefore we are unable to contact drivers to specify delivery times, am or pm slots or to chase up when a delivery will be made, most of these services are booked online and at best, the most information we receive is “out for delivery.” Or “with the courier”.
We advise that any contractors, installers, or family helpers are all booked once your order has arrived, we will not be held responsible for any cost incurred for tradesmen being delayed or time taken off work waiting for deliveries.
If you cannot personally take delivery on the expected day then please arrange for someone to take delivery on your behalf.
On the rare occasion that an order is delayed then, unfortunately, we cannot refund your delivery cost, we appreciate that it would have been inconvenient to wait for a delivery that has not arrived, but the company will charge for when it does arrive, which in most cases would be the following day.
It is rare but sometimes a driver, courier or warehouse person may not love and care for your fencing or other items as much as we do, this is a shame as we take a lot of pride in our products.
On these rare occasions please don’t shout and scream at us, as we feel your pain and annoyance, we would have taken time to build your item, maybe wrap it in bubble wrap or cardboard, then wrap in pallet film to protect from dust and moisture, just for someone to drop it, or throw another parcel on top of it, it may fall off a conveyor belt or lose the address label and go round and round and round until someone decides to do something with it, again all very rare, but these things can happen.
Should an item be damaged, please sign for it as such and alert us straight away, this way we can contact the company responsible, we can also discuss the level of damage and try to work to find the best resolution.
We ask that once you order has arrived please check it for correct widths, heights etc, on the rare occasion something is not how it was ordered, please notify us and we can get any issues resolved in a timely manner.
Once built delivery times are additional and would depend on the chosen delivery method. Please note: For the most up to date delivery times please get in touch via telephone or email, this way we can let you know our current workload.
Please contact us on 0161 764 5362 or 07884 184 842 with your postcode and order size so that an accurate delivery cost and lead time can be given.