Delivery Terms and Conditions
Delivery Terms and Conditions
When your order is ready for delivery, we make every effort to make sure it reaches you on time and in the condition it left our workshop, but on rare occasions things do not always go to plan, roadworks, vehicle breakdowns, human error and plain old stupidity are just some of the things that we have come across when sending out deliveries and although very rare, these things are beyond our control, but people don't like it when things are late so please see below for our delivery T&C's
By placing an order for delivery you are agreeing to the following terms and conditions. We will aim to have your delivery arrive on the specified day given to us by the delivery service used, however we cannot be held responsible for delays or late deliveries. We do not run our own trucks or vans and as such employ the services of outside delivery and courier companies, these companies do not work directly for Pride Home Services and therefore we are unable to contact drivers to specify delivery times, am or pm slots or to chase up when a ￼￼￼delivery will be made, most of these services are booked online and at best, the most information we receive is "out for delivery." Or "with the courier".
Pride Home Services (Slatted Screen Fencing) advise that any contractors, installers, or family helpers are all booked once your order has arrived, we will not be held responsible for any cost incurred for tradesmen being delayed or time off work waiting for deliveries, if you cannot personally take delivery on the day then please arrange for someone to take delivery on your behalf. We cannot refund any charges paid for a delivery, the best we can offer is a genuine apology and our promise that we will help track the items down, try and find a reason for the delay (not that this will help) and arrange with the delivery company to get them to you as soon as is possible.
Again it is rare but sometimes a driver, courier or warehouse person may not love and care for you fencing or other item as much as we do, this is a shame as we take a lot of pride in our products. On these rare occasions please don't shout and scream at us, as we feel your pain and annoyance, we may have taken time to build your item or wrap it in bubble wrap and cling film, just for someone to drop it or throw another parcel on top of it, it may fall off a conveyor belt or lose the address label and go round and round and round until someone decides to do something with it, again all very rare, but these things can happen. Should an item be damaged, please sign for it as such and alert us straight away, this way we can contact the company responsible, we can also discuss the level of damage and try to work to find the best resolution.
Our normal lead times for orders placed to being built are approx 10-12 working days, this can of course vary depending on large or bespoke orders. Once built delivery times are additional and would depend on the chosen delivery method. Please note:For the most up to date delivery times please get in touch via telephone or email, this way we can let you know our current work load.
For customers based in the Scottish highlands, Cornwall and certain parts of Wales (White areas) please contact us on 01282 774 955 or 07884 184 842 with your postcode and order size so that an accurate delivery cost can be given.
Should you have any questions please contact us on: 01282 774 955 or 07884 184 842.