Delivery Terms and Conditions
In accordance with the announcement made by Boris Johnson on Monday Evening 23rd March, we can continue to operate our online store. We have put in place measures of social distancing within our workshop to reduce contact and we have been informed by our couriers that deliveries are now non-contact, meaning that proof of delivery signatures are no longer required.
As you can expect, our timeframes for deliveries are taking longer than the normal that may be listed on the site, this will be the "new normal" until further notice, please ignore the normal 3-5 or 5-7 working days that may be on your order confirmation as these will not apply, as a guide of how long your order may take please see below;
Orders of slats, posts and other individual items are currently taking around at 10 - 12 working days.
Orders of fence panels, gates and benches at the moment, are being built to meet the high demand and with lower staffing levels this has put us at a lead time of approx 5-6 weeks.
With lower staff levels and an increase in demand for our products, our team are working very hard to get orders ready and despatched as fast as possible.
Once an order is ready we are shipping on a next working day service, however, we are aware that a reduction in service from our delivery partners may be the case in some instances due to the reduction in staffing levels and the increase in demand for their services. 90% of consignments are delivered on time, but in the current situation, you should allow 2-3 working days just in case your order is delayed or only partially delivered.
With all this in mind, please do not book any installers/fitters/tradesmen until your order has arrived, we will not be held responsible for any charges for delays or late deliveries, we are sure you will understand in the current situation.
I fully understand that nobody wants to wait for an order once it is placed, but the welfare of our staff is our number one priortiy, as well as maintaining the quality of our items by not rushing them, so please if you do place an order, be patient in these extremely challenging times.
Due to the restrictions that have been put in place a small number of our product lines may show as out of stock, these will be clearly marked on our store to avoid any disappointment. As you can understand some of our suppliers have had to close or reduce output due to staff shortages etc.
At this stage, we are unable to say when these stock levels will return to normal, but we will update the online store with this information.
Should you have any questions about a potential order, or a stock enquiry then please feel free to call the workshop or drop us an email.
We would like to genuinely thank all our clients who continue to support business where possible, being a family run business we are doing everything to keep ourselves and our team members safe, we would like to pass on this message to follow the government guidelines to keep yourself, your family and others safe also.
Delivery Terms and Conditions
When your order is ready for delivery, we make every effort to make sure it reaches you on time and in the condition it left our workshop, but on rare occasions, things do not always go to plan, roadworks, vehicle breakdowns, human error and plain old stupidity are just some of the things that we have come across when sending out deliveries and although very rare, these things are beyond our control, but people don't like it when things are late so please see below for our delivery T&C's
By placing an order for delivery, you are agreeing to the following terms and conditions.
We will aim to have your delivery arrive on the specified day given to us by the delivery service used, however, we cannot be held responsible for delays or late deliveries. We do not run our own trucks or vans and as such employ the services of outside delivery and courier companies, these companies do not work directly for Slatted Screen Fencing and therefore we are unable to contact drivers to specify delivery times, am or pm slots or to chase up when a delivery will be made, most of these services are booked online and at best, the most information we receive is "out for delivery." Or "with the courier".
We advise that any contractors, installers, or family helpers are all booked once your order has arrived, we will not be held responsible for any cost incurred for tradesmen being delayed or time taken off work waiting for deliveries.
If you cannot personally take delivery on the expected day then please arrange for someone to take delivery on your behalf.
On the rare occasion that an order is delayed then, unfortunately, we cannot refund your delivery cost, we appreciate that it would have been inconvenient to wait for a delivery that has not arrived, but the company will charge for when it does arrive, which in most cases would be the following day.
It is rare but sometimes a driver, courier or warehouse person may not love and care for your fencing or other items as much as we do, this is a shame as we take a lot of pride in our products.
On these rare occasions please don't shout and scream at us, as we feel your pain and annoyance, we would have taken time to build your item, maybe wrap it in bubble wrap or cardboard, then wrap in pallet film to protect from dust and moisture, just for someone to drop it, or throw another parcel on top of it, it may fall off a conveyor belt or lose the address label and go round and round and round until someone decides to do something with it, again all very rare, but these things can happen.
Should an item be damaged, please sign for it as such and alert us straight away, this way we can contact the company responsible, we can also discuss the level of damage and try to work to find the best resolution.
Our normal lead times for orders placed to being built are approximately 5-7 working days, this can, of course, vary depending on large or bespoke orders.
Once built delivery times are additional and would depend on the chosen delivery method. Please note: For the most up to date delivery times please get in touch via telephone or email, this way we can let you know our current workload.
Please contact us on 0161 764 5362 or 07884 184 842 with your postcode and order size so that an accurate delivery cost and lead time can be given.