Commonly Asked Questions
Some helpful information and answers to our most commonly asked questions can be found here, however, always feel free to pick up the phone or drop us an email should your question not be answered below.
Q. Your delivery costs seem a little high.
A. I understand that in this day and age we have become accustomed to next day deliveries, free deliveries etc, these do however tend to be provided by the very large, very well known internet companies, that can absorb some of these delivery costs into their day to day running of the business. Add to this the huge tax breaks the corporations get and you kind of see my point.
We are a family run, independent business, without a huge fleet of vehicles, so any delivery cost are literally what we get charged from the courier companies that we use to deliver your goods, add to the fact that some of these orders have to travel hundreds of miles from our workshop then you can maybe understand why the costs are what they are.
Q. I’ve seen it cheaper.
A. We occasionally get this, but websites use little tricks to get your attention so here are some things to consider.
1. Is it actually the same product? And if not, is this the reason it is cheaper?
Some suppliers offer slats that are smaller/narrower, therefore these are obviously priced cheaper, the trouble with this is to cover the same area you’ll need more of them, so don’t be fooled. I could offer these smaller cheaper options, but we like our profile as I feel it suits the timber and the overall look much better.
2. Is it the same quality?
British cedar is cheaper than the Canadian, but the quality of the British cedar is not the same as the higher quality Western red cedar, so do ask the question, what is the origin of the cedar.
Another thing to look out for is some suppliers will sell battens/slats in a textured or sawn finish. Now, this is still a good product, but this will always be much cheaper than a product that has been additionally planed smooth.
These suppliers will usually have a premium option listed but it’s the lower cost sawn/textured finished that got your attention, we only do a premium as standard, as this gives you a higher quality finish.
3. Is the price shown “per metre”?
It’s easy for any company to display this pricing option, but when you multiply the per metre cost by the length of the slat you need, is it cheaper? This is something you need to consider. And who needs to be doing maths homework just to get a price on something?
4. Are the prices displayed including vat?
This one frustrates me, as we all have to pay the vat and yet here, we are doing more math’s homework.
Some suppliers make their pricing appear cheaper by not showing the VAT element until you are at the checkout/basket, our prices include VAT, so you know exactly how much they cost right from the start.
So, after considering all of the above, is it still working out cheaper?
It may be still possible, as much as we do keep our pricing as keen as we can, we can’t beat everyone, but you can be sure if you do buy from us you know exactly what you’re getting, what it costs from the start, it’s a high quality product and the level of service will be excellent, our reviews from our previously clients speak for this.
Q. Can I visit your showroom?
A. We don’t have a showroom, but you’re more than welcome to visit our workshop, we do have a display area and friendly staff that will help with your enquiry. You can see for yourself the high quality of our timber and to top it all there’s a free vend brew machine and biscuits.
Q. Can I collect my order or arrange my own courier?
A. Yes, you are welcome to call to our workshop to collect your order or even arrange a courier to do so, this of course with prior arrangement so we can have your order ready for you.
Q. Can you build a panel to a certain size?
A. Yes, even though we build a lot of regular size panels, most are built to bespoke sizes, so if you need your panels to a certain width or height, call or email and we will be happy to discuss the options and prices.
Q. What are your delivery times?
A. Our typical turnaround is on average 5-7 working days. This can change slightly depending on bespoke builds and peak trade times. In doubt, please feel free to contact us.
Q. Do you deliver to my area?
A. We deliver nation-wide and, in the past, we have delivered to places, such as, Jersey and even the South of France via pallet service or courier.
Q. Do I need to treat my timber?
A. We would recommend treating your new timber with Seasonite, this will protect your timber rfom splitting, cracking or warping. Should you wish to enhance the colour and offer UV protection, then we would recommend the use of Textrol HES. Both these products can be found on our additional products page.
Q. What is the expected lifespan of the panels or slats?
A. This can vary depending on the timber used, but this handy chart below will give you an idea of the expected lifespan of the different timbers we use, please note this is not a guarantee, just an suggested timescale.